Contact & Support
Need help? Email us and we'll get back to you as soon as possible.
Billing & Payments
All purchases are final and non-refundable. Refunds are only issued for duplicate charges or clear billing errors. If you believe you have been incorrectly charged, email us with your receipt and event details within 14 days and we'll sort it out.
Technical Issues
If something isn't working as expected, include a brief description of what happened, what you expected, and which browser or device you're using. Screenshots help.
Account & Data
To request deletion of your account and all associated data, email us and we'll process it within 30 days. Note that photos are automatically deleted three months after your event date — download any media you want to keep before then.
Response Times
We aim to respond to all enquiries within one to two business days.