Terms of Service

1. Acceptance of Terms

By accessing or using Venio ("we", "our", "the Service"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service.

2. One License Per Event

Each purchase grants a single-event licence. A "licence" is valid for use at one (1) distinct event only — for example, one wedding, one reception, or one corporate function. The same licence may not be reused, transferred, or applied to a second event. If you need to run multiple events you must purchase a separate licence for each.

Attempting to use a single licence across multiple events, or to share access credentials with unaffiliated third parties, may result in immediate suspension of your account without refund.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@venio.site if you become aware of any unauthorised use.

4. Guest Data

You are the data controller for any guest names, dietary requirements, RSVP responses, and contact details you upload. You must have a lawful basis for holding that information and must inform your guests that their data is being processed in connection with the event.

5. Photos and Media

Guest-uploaded photos and videos are stored on our servers to enable the in-app gallery experience. Photos and media files are automatically deleted three (3) months after your event date. You may export or download media at any point before deletion. We are not liable for loss of media not downloaded before the three-month window closes.

6. Acceptable Use

You must not use the Service to:

• Upload unlawful, defamatory, or obscene content.
• Attempt to reverse-engineer or scrape any part of the platform.
• Interfere with the security or performance of the Service.
• Use the Service for any purpose other than event management.

7. Payments and Refunds

All purchases are final and non-refundable. Refunds are only issued in the case of duplicate charges or clear billing errors. If you believe you have been incorrectly charged, contact support@venio.site with your receipt within 14 days of the charge.

8. Intellectual Property

All platform software, design, and branding is owned by Venio. You retain ownership of the content you upload (guest data, photos, seating plans). By uploading content you grant Venio a limited, non-exclusive licence to store and display that content solely for the purpose of providing the Service to you.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Venio shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid for the licence in question.

10. Changes to These Terms

We may update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms. Material changes will be communicated via email where possible.

11. Contact

Questions about these Terms? support@venio.site